North Country HealthCare is here to help. Here’s what we’re doing to keep you, and your neighbors, safe during this uncertain time:

All patients and visitors entering our facilities will be required to wear a face covering.

Visit https://bit.ly/facecoveringcdc to learn more about how to wear and make your own face covering.

COVID-19

North Country HealthCare is Here to Help

Para preguntas o inquietudes sobre COVID-19, favor de comunicarse con la localidad de North Country HealthCare más cercana a usted. Contamos con personal que habla español para atenderle.

 

Update as of 5/14/20

Patient & Visitor Screening

If you have an in-person appointment at one of our facilities, you will be screened before you enter the building.

COVID-19 screening only takes a few minutes and is done to keep you, and our staff, safe. Please plan on arriving a few minutes early to have your temperature taken. You will also be asked a short series of questions.

If you have questions about patient & visitor screening, please contact the North Country HealthCare location nearest you.

Face Coverings Required

In an effort to keep our patients and staff safe during this pandemic, face coverings are now required when entering any of our facilities.

Visit https://bit.ly/facecoveringcdc to learn more about how to wear and make your own face covering.

Symptom Checker Tool for Adults & Children

North Country HealthCare has developed an online tool patients and community members can complete to see if their symptoms, or their child’s symptoms, could be related to COVID-19.

Completing the symptom checker takes less than five minutes. The first series of questions are demographic related. The following three screens ask about the individual’s symptoms.

If an individual selects one or more symptoms that indicate they may have COVID-19, they will be directed to schedule a virtual visit with one of our providers. These virtual visits last approximately 15 minutes and can be completed on a smartphone, tablet or computer. If the provider determines the patient needs to be seen in person, they will be scheduled for a curbside visit at the North Country HealthCare location nearest them for further evaluation.

If you are experiencing flu-like symptoms, please visit https://bit.ly/covid-19symptomtchecker to see if you should be seen by a healthcare provider virtually.

Mask Donations Needed

North Country HealthCare needs your help! We are looking for volunteers who are willing to donate homemade cloth masks or face coverings.

Visit https://bit.ly/facecoveringcdc to see the CDC’s recommendations for homemade cloth face coverings and sew and no sew instructions. We appreciate any and all mask donations. For more information on how to donate, contact the North Country HealthCare location nearest you.

 

Update as of 4/13/20

Changes to Our Flagstaff 4th Street Location’s Hours of Operation

North Country HealthCare’s Flagstaff 4th Street location will now be open Monday – Friday from 8 a.m. to 5 p.m.

Providers will continue to be available to see patients virtually, through telemedicine, Monday – Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m. If you are interested in scheduling a virtual visit, please call the North Country HealthCare location nearest you.

The updated building hours went into effect on Monday, April 13th and will remain in effect until further notice.

Flagstaff – 4th Street
Family Practice
Monday – Friday
8 a.m. to 5 p.m.

OB/GYN
Monday – Friday
8 a.m. to 5 p.m.

Dental
Monday – Friday
8 a.m. to 5 p.m.

Pharmacy*
Monday – Friday
8 a.m. to 5 p.m.
*Curbside service only

LabCorp
Monday – Friday
8 a.m. to 5 p.m.

 

Update as of 4/10/20

Symptom Checker Tool & Virtual Visits Now Available

North Country HealthCare has launched virtual healthcare appointments, as a response to the coronavirus pandemic. Individuals who are experiencing flu-like symptoms can use our online symptom checker tool to indicate what symptoms they are currently experiencing. They can then request a 15-minute, online appointment with a North Country HealthCare provider by contacting the clinic nearest them after they complete the symptom checker tool.

We launched virtual visits in order to offer fast, convenient care to those who are experiencing symptoms. Our team of providers want to ensure the safety of the community by allowing those who are sick to stay home, rather than going to a healthcare facility where they could expose others, or be exposed themselves.

Not only can North Country HealthCare evaluate you for COVID-19 during a virtual visit, we can also assist you with managing chronic conditions like hypertension, diabetes and asthma; medication refills; review your lab and test results; address your chronic pain; complete your Medicare Annual Wellness Visit; evaluate your illness (sick visit) and you can even see one of our behavioral health providers. Interested in converting your upcoming appointment to a virtual visit? Contact your North Country HealthCare location to see if your visit can be completed virtually.

Your virtual visit will be billed to your health insurance, like a regular doctor visit. If you are uninsured, North Country HealthCare offers a sliding fee scale, which would allow you to pay a nominal fee for your appointment.

Virtual Dental Visits

North Country HealthCare is now offering virtual dental appointments, or “teledental” care. Our dentists and dental hygienists will work with you to provide the highest quality care from the privacy of your home using your smartphone, tablet, laptop or desktop. Services we can offer virtually include:

  • Exams to evaluate a specific problem or complaint
  • Screening for dental or oral problems
  • Diagnosis & treatment planning
  • Consultation for other dental questions

Teledental services will be billed to your dental insurance, just like a regular office visit. We accept most insurance plans, and we offer a sliding fee scale for a discount on dental services, for those who qualify. Call our dental department today at 928.522.9405 to see if North Country HealthCare accepts your dental insurance and to schedule your teledental appointment.

Curbside Exams & COVID-19 Evaluations

In an effort to make all of our patients, sick and well, feel safe and protected during this time we’ve developed a way to see patients in their car, or curbside.

Our team of medical providers review their schedules daily and work with each other to determine which patients need to come into our facilities, who should be seen in person but should remain in their car (curbside) and who can be seen virtually.

If you are asked to be seen curbside, our team will provide you instructions on where to park, who to call and what to expect when you arrive.

Curbside visits offer patients the opportunity to be physically seen by a healthcare provider while minimizing the risk of exposure. Patients who will be asked to complete a curbside visit are COVID-19 positive, have a pending test result or are showing symptoms of COVID-19. Patients with a compromised immune system may also be asked to be seen curbside.

Curbside Prescription Pick-up & Drop-off

For our patients’ protection, the pharmacy lobbies at North Country HealthCare’s Flagstaff and Kingman locations are CLOSED until further notice. Curbside prescription drop-off/pick-up is now available.

Here’s how it works:

  • Pull into a designated, curbside pick-up parking spot
  • Call the phone number posted on the sign and let us know you are picking up or dropping off a prescription
  • If you are picking up a prescription, please arrive at your scheduled pick-up time

*If you do not have a cell phone or car, you will be directed to an indoor waiting area.

Continue to call the main pharmacy phone number, or use our patient portal, to order refills and communicate with pharmacy staff.

We are also offering curbside pharmacy service at our Winslow location. If you are a patient in Winslow, you can have your prescriptions transferred to North Country HealthCare. Once transferred, they will be delivered to our Winslow location. A team member will contact you when they arrive and give you curbside pick-up instructions. To transfer your prescriptions, contact 928.522.9403.

Sick & Well Waiting Areas

All North Country HealthCare locations have implemented separate waiting areas for sick visits and well visits. Upon arrival, please follow the signs directing you to the appropriate waiting area.

If you are experiencing any flu-like symptoms, please notify clinic staff prior to your arrival.

Curbside Waiting

If you are pregnant and receiving OB care in Flagstaff, we are now offering curbside waiting. When you arrive to your appointment simply call 928.522.9414 to let our team know you’ve arrived. When your room and provider are ready, a medical assistant will call you to escort you into our building. Our priority is to keep you safe and healthy.

 

 

Update as of 3/16/20

A Message from Chief Medical Officer, April Alvarez-Corona, MD

Dear valued patients,

At North Country HealthCare, we are committed to your health and safety during this difficult time. Our dedication to our mission helps keep us focused on meeting the healthcare needs of our rural and underserved populations.

COVID-19 is rapidly changing our daily lives and we’re here to help ease the anxiety and confusion around your healthcare. As a reminder,

  • Stay home if you are experiencing mild to moderate symptoms (flu-like symptoms with low-grade fever and cough)
  • If you DO need to be seen NOTIFY our clinic prior to arrival to avoid waiting areas
  • Go to the hospital if you are experiencing severe symptoms (flu-like symptoms with high fever, cough and shortness of breath), NOTIFY the hospital prior to arrival

Please know that our priority is to help you, your family and our community stay healthy and safe.  I want to remind you of the resources available to you:

We’re implementing a variety of measures here at North Country HealthCare to ensure the safety of our patients and team members. This includes COVID-19 testing, patient visit isolation and critical communication measures.

During this time we are experiencing a high volume of patient calls. Our team is working hard to be available to you. We appreciate your patience if you do experience longer-than-usual wait times. Please use our website or patient portal as service options.

We ask that we all do our part by washing our hands frequently, staying home if sick and practicing social distancing.

We’re here for you,

April Alvarez-Corona, MD
Chief Medical Officer
North Country HealthCare

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