We’re here to care for you and your family. See what our teams are doing to keep you safe during the COVID-19 pandemic.

    All patients and visitors entering our facilities are required to wear an approved face mask

    If you are experiencing any sick symptoms (cough, fever, runny nose, sore throat, etc.) when you arrive for your appointment, please stay outside and call to let us know you have arrived

    Change in Dialing – Beginning 10/24/21, you must dial 10 digits for all local calls. This means you will need to dial the area code (928) before all 7 digit phone numbers. Please visit the Arizona Corporation Commission website for more information.

    COVID-19

    North Country HealthCare is Here to Help

    Para preguntas o inquietudes sobre COVID-19, favor de comunicarse con la localidad de North Country HealthCare más cercana a usted. Contamos con personal que habla español para atenderle.

     

    Update as of 7/26/21

    Appointments – What to Expect

    Arrival – Staff members will no longer screen patients for COVID-19 related symptoms at the door. If you are experiencing any sick symptoms (cough, fever, runny nose, sore throat, etc.) when you arrive for your appointment, please stay outside and call to let us know you have arrived.

    Face Masks – Before entering one of our buildings, please check to see if your face mask is approved for use. Face shields, gators, bandannas or winter clothing used as a face covering are no longer allowed. If you do not have an approved face mask, we can provide you with one.

    Changes to Curbside Appointments & Services

    Medical – Curbside appointments at our Flagstaff 4th Street location are now reserved for COVID-19 testing. All visits will be completed inside the building. Our exam rooms are equipped with HEPA filtration systems for your safety.

    Pharmacy – Our Flagstaff pharmacy lobby is now open. Curbside prescription pick-up and drop-off will continue to be available in Flagstaff and Kingman.

    COVID-19 Testing

    North Country HealthCare has partnered with Coconino County to offer COVID testing at our Flagstaff 4th Street location. We are offering nasal swabs and saliva-based testing. To schedule a test, community members are encouraged to request an appointment online.

    • 4th Street: COVID testing available Monday through Friday, from 12 p.m. to 2 p.m.

    Flagstaff Pediatric Care is offering testing for children. You can request an appointment online or call 928.774.1811 to schedule.

    To schedule a COVID test in Apache, Gila, Mohave or Navajo County, find the North Country HealthCare location nearest you and request an appointment online. Off-site testing events are also available. Registration is required. Visit our COVID-19 Testing Events Page for more information.

    Statewide COVID-19 Data

    Visit the Arizona Department of Health Services (ADHS) website to see current data about Arizona’s vaccination and infection rates.

     

    Update as of 6/1/21

    North Country HealthCare Continues to Require the Use of Face Masks

    In accordance with CDC guidance, employees, patients, and visitors must continue to wear face masks while inside our buildings.

    Wearing a face mask protects people around you who may have not had their COVID-19 vaccine or those who might have a health condition that makes them vulnerable to severe coronavirus infection.

     

    Update as of 4/24/21

    North Country HealthCare Resumes the Use of the Johnson & Johnson Vaccine

    North Country HealthCare has resumed administration of the Johnson & Johnson (Janssen) COVID-19 vaccine at community vaccine events.  This decision was made in accordance with recommendations of the CDC following further investigation into risks and benefits of the Janssen vaccine.

    As per the CDC, “On April 23, the Advisory Committee on Immunization Practices concluded that the benefits of resuming Janssen COVID-19 vaccination among persons aged ≥18 years outweighed the risks and reaffirmed its interim recommendation under FDA’s Emergency Use Authorization, which includes a new warning for rare clotting events among women aged 18–49 years.”

    North Country HealthCare takes the safety of vaccine use very seriously and adheres to all guidance from federal, state and county authorities.

    To learn more about North Country HealthCare and efforts in mitigating and preventing the spread of COVID-19, continue scrolling.

     

    Update as of 4/13/21

    North Country HealthCare Pauses the Use of the Johnson & Johnson Vaccine

    North Country HealthCare pauses the use of the Johnson & Johnson (Janssen) COVID-19 vaccine at the recommendation of the CDC and FDA until further review of its safety is complete.

    North Country has small quantities of the vaccine on-hand to administer to special populations, or to those that have transportation issues and cannot easily receive a two-dose vaccine. As of April 12th, 2021, we have administered 185 doses of the Janssen vaccine with no reports of adverse effects. We currently have 115 doses in stock and will wait for clearance from the CDC and FDA before administering the remaining doses.

    North Country HealthCare takes the safety of vaccine use very seriously and adheres to all guidance from federal, state and county authorities.

    To learn more about North Country HealthCare and efforts in mitigating and preventing the spread of COVID-19, continue scrolling.

    To learn more about the Joint CDC and FDA statement regarding the Johnson & Johnson COVID-19 vaccine, visit the CDC website. COVID-19 vaccine safety is a top priority for the federal government and take all reports of health problems following COVID-19 vaccination very seriously. People who have received the J&J vaccine who develop severe headache, abdominal pain, leg pain, or shortness of breath within three weeks after vaccination should contact their health care provider. Health care providers are asked to report adverse events to the Vaccine Adverse Event Reporting System

     

    Update as of 3/29/21

    COVID-19 Vaccines

    • REQUEST A VACCINE APPOINTMENT – If you would like to receive a COVID-19 vaccine at North Country HealthCare, please submit a vaccine appointment request. North Country HealthCare is administering the Moderna and Janssen (Johnson & Johnson) COVID-19 vaccines, which are authorized and recommended for persons 18 years of age and older. The vaccine administered will be dependent on current CDC/FDA recommendations and county supply.We encourage you to visit your county health department website for current information and recommendations related to COVID-19 and the COVID-19 vaccine:

    COVID Testing in Coconino County

    North Country HealthCare has partnered with Coconino County to offer COVID testing at our Flagstaff 4th Street location. We are offering nasal swabs and saliva-based testing. To schedule a test, community members are encouraged to request an appointment online.

    • 4th Street: COVID testing available Monday through Friday, from 12 p.m. to 2 p.m.

    To schedule a COVID test in Apache, Gila, Mohave or Navajo County, find the North Country HealthCare location nearest you and request an appointment online. Off-site testing events are also available. Registration is required. Visit our COVID-19 Testing Events Page for more information.

     

    Update as of 5/14/20

    Patient & Visitor Screening

    If you have an in-person appointment at one of our facilities, you will be screened before you enter the building.

    COVID-19 screening only takes a few minutes and is done to keep you, and our staff, safe. Please plan on arriving a few minutes early to have your temperature taken. You will also be asked a short series of questions.

    If you have questions about patient & visitor screening, please contact the North Country HealthCare location nearest you.

    Face Masks Required

    In an effort to keep our patients and staff safe during this pandemic, face masks are now required when entering any of our facilities.

    Symptom Checker Tool for Adults & Children

    North Country HealthCare has developed an online tool patients and community members can complete to see if their symptoms, or their child’s symptoms, could be related to COVID-19.

    Completing the symptom checker takes less than five minutes. The first series of questions are demographic related. The following three screens ask about the individual’s symptoms.

    If an individual selects one or more symptoms that indicate they may have COVID-19, they will be directed to schedule a virtual visit with one of our providers. These virtual visits last approximately 15 minutes and can be completed on a smartphone, tablet or computer. If the provider determines the patient needs to be seen in person, they will be scheduled for a curbside visit at the North Country HealthCare location nearest them for further evaluation.

    If you are experiencing flu-like symptoms, please visit https://bit.ly/covid-19symptomtchecker to see if you should be seen by a healthcare provider virtually.

    COVID-19 Vaccine Resources

    COVID-19 Vaccination Resources – White House

    COVID-19 Vaccination Lyft Rides

    Lyft COVID-19 Vaccine Eligibility Tool

    Update as of 4/13/20

    Changes to Our Flagstaff 4th Street Location’s Hours of Operation

    North Country HealthCare’s Flagstaff 4th Street location will now be open Monday – Friday from 8 a.m. to 5 p.m.

    Providers will continue to be available to see patients virtually, through telemedicine, Monday – Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m. If you are interested in scheduling a virtual visit, please call the North Country HealthCare location nearest you.

    The updated building hours went into effect on Monday, April 13th and will remain in effect until further notice.

    Flagstaff – 4th Street
    Family Practice
    Monday – Friday
    8 a.m. to 5 p.m.

    OB/GYN
    Monday – Friday
    8 a.m. to 5 p.m.

    Dental
    Monday – Friday
    8 a.m. to 5 p.m.

    Pharmacy*
    Monday – Friday
    8 a.m. to 5 p.m.
    *Curbside service only

    LabCorp
    Monday – Friday
    8 a.m. to 5 p.m.

     

    Update as of 4/10/20

    Symptom Checker Tool & Virtual Visits Now Available

    North Country HealthCare has launched virtual healthcare appointments, as a response to the coronavirus pandemic. Individuals who are experiencing flu-like symptoms can use our online symptom checker tool to indicate what symptoms they are currently experiencing. They can then request a 15-minute, online appointment with a North Country HealthCare provider by contacting the clinic nearest them after they complete the symptom checker tool.

    We launched virtual visits in order to offer fast, convenient care to those who are experiencing symptoms. Our team of providers want to ensure the safety of the community by allowing those who are sick to stay home, rather than going to a healthcare facility where they could expose others, or be exposed themselves.

    Not only can North Country HealthCare evaluate you for COVID-19 during a virtual visit, we can also assist you with managing chronic conditions like hypertension, diabetes and asthma; medication refills; review your lab and test results; address your chronic pain; complete your Medicare Annual Wellness Visit; evaluate your illness (sick visit) and you can even see one of our behavioral health providers. Interested in converting your upcoming appointment to a virtual visit? Contact your North Country HealthCare location to see if your visit can be completed virtually.

    Your virtual visit will be billed to your health insurance, like a regular doctor visit. If you are uninsured, North Country HealthCare offers a sliding fee scale, which would allow you to pay a nominal fee for your appointment.

    Virtual Dental Visits

    North Country HealthCare is now offering virtual dental appointments, or “teledental” care. Our dentists and dental hygienists will work with you to provide the highest quality care from the privacy of your home using your smartphone, tablet, laptop or desktop. Services we can offer virtually include:

    • Exams to evaluate a specific problem or complaint
    • Screening for dental or oral problems
    • Diagnosis & treatment planning
    • Consultation for other dental questions

    Teledental services will be billed to your dental insurance, just like a regular office visit. We accept most insurance plans, and we offer a sliding fee scale for a discount on dental services, for those who qualify. Call our dental department today at 928.522.9405 to see if North Country HealthCare accepts your dental insurance and to schedule your teledental appointment.

    Curbside Exams & COVID-19 Evaluations

    In an effort to make all of our patients, sick and well, feel safe and protected during this time we’ve developed a way to see patients in their car, or curbside.

    Our team of medical providers review their schedules daily and work with each other to determine which patients need to come into our facilities, who should be seen in person but should remain in their car (curbside) and who can be seen virtually.

    If you are asked to be seen curbside, our team will provide you instructions on where to park, who to call and what to expect when you arrive.

    Curbside visits offer patients the opportunity to be physically seen by a healthcare provider while minimizing the risk of exposure. Patients who will be asked to complete a curbside visit are COVID-19 positive, have a pending test result or are showing symptoms of COVID-19. Patients with a compromised immune system may also be asked to be seen curbside.

    Curbside Prescription Pick-up & Drop-off

    For our patients’ protection, the pharmacy lobbies at North Country HealthCare’s Flagstaff and Kingman locations are CLOSED until further notice. Curbside prescription drop-off/pick-up is now available.

    Here’s how it works:

    • Pull into a designated, curbside pick-up parking spot
    • Call the phone number posted on the sign and let us know you are picking up or dropping off a prescription
    • If you are picking up a prescription, please arrive at your scheduled pick-up time

    *If you do not have a cell phone or car, you will be directed to an indoor waiting area.

    Continue to call the main pharmacy phone number, or use our patient portal, to order refills and communicate with pharmacy staff.

    We are also offering curbside pharmacy service at our Winslow location. If you are a patient in Winslow, you can have your prescriptions transferred to North Country HealthCare. Once transferred, they will be delivered to our Winslow location. A team member will contact you when they arrive and give you curbside pick-up instructions. To transfer your prescriptions, contact 928.522.9403.

    Sick & Well Waiting Areas

    All North Country HealthCare locations have implemented separate waiting areas for sick visits and well visits. Upon arrival, please follow the signs directing you to the appropriate waiting area.

    If you are experiencing any flu-like symptoms, please notify clinic staff prior to your arrival.

    Curbside Waiting

    If you are pregnant and receiving OB care in Flagstaff, we are now offering curbside waiting. When you arrive to your appointment simply call 928.522.9414 to let our team know you’ve arrived. When your room and provider are ready, a medical assistant will call you to escort you into our building. Our priority is to keep you safe and healthy.

     

     

    Update as of 3/16/20

    A Message from Chief Medical Officer, April Alvarez-Corona, MD

    Dear valued patients,

    At North Country HealthCare, we are committed to your health and safety during this difficult time. Our dedication to our mission helps keep us focused on meeting the healthcare needs of our rural and underserved populations.

    COVID-19 is rapidly changing our daily lives and we’re here to help ease the anxiety and confusion around your healthcare. As a reminder,

    • Stay home if you are experiencing mild to moderate symptoms (flu-like symptoms with low-grade fever and cough)
    • If you DO need to be seen NOTIFY our clinic prior to arrival to avoid waiting areas
    • Go to the hospital if you are experiencing severe symptoms (flu-like symptoms with high fever, cough and shortness of breath), NOTIFY the hospital prior to arrival

    Please know that our priority is to help you, your family and our community stay healthy and safe.  I want to remind you of the resources available to you:

    We’re implementing a variety of measures here at North Country HealthCare to ensure the safety of our patients and team members. This includes COVID-19 testing, patient visit isolation and critical communication measures.

    During this time we are experiencing a high volume of patient calls. Our team is working hard to be available to you. We appreciate your patience if you do experience longer-than-usual wait times. Please use our website or patient portal as service options.

    We ask that we all do our part by washing our hands frequently, staying home if sick and practicing social distancing.

    We’re here for you,

    April Alvarez-Corona, MD
    Chief Medical Officer
    North Country HealthCare

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