The PGY1 Community Pharmacy Residency at North Country HealthCare (NCHC) is a 12-month, full-time program that provides an in-depth experience in the broad area of pharmacy practice. The site is a Federally Qualified Health Center (FQHC), which allows the resident the opportunity to work with underserved patients. It is also a Patient-Centered Medical Home (PCMH).
The purpose of this residency is to develop a pharmacist who can competently provide clinical services in the community and ambulatory care settings. The resident will work in a patient-centered medical home with medical providers, mental health providers, case managers and community health workers to provide whole person care.
The program also provides background, training and experience in the following areas: development and/or enhancement of FQHC pharmacy services, quality improvement of the medication-use process and clinical services, creation of a business case for pharmacy services, and reimbursement mechanisms for existing disease state management programs. The experience will provide a unique opportunity to participate in projects currently impacting North Country HealthCare and the clinic locally, statewide and nationally.
Learning experiences include transitions of care, medication therapy management, diabetes management and education, anticoagulation, teaching certification and research project.
The settings for the learning experiences will be tandem appointments with providers, one-on-one patient appointments in person and over the phone, provider and support staff interactions and group education classes with patients.
The vast majority of clinical learning will be through managing complex medical patients with multiple interlocking disease states. This enables the resident to learn how to provide care for all of a patient’s disease states – whether they are common or uncommon. This is in addition to singular disease state rotations in diabetes and anticoagulation.
The most common disease states residents will encounter in these experiences include:
Less frequent disease states will encompass the scope of medical conditions in the primary care setting, ranging from macular degeneration to polymyalgia rheumatica.
Upon completion of the program, the resident should be able to meet and satisfy the following required outcomes:
Pharmacists completing residency at North Country HealthCare will acquire clinical and managerial skills to become a competent practitioner providing care for patients in a community and/or ambulatory setting. Additionally, pharmacists will demonstrate professionalism and maturity by evaluating his/her performance and committing to the pharmacy profession.
Resident must meet the following requirements to graduate from North Country HealthCare community pharmacy residency program.
The residency program is offered in Flagstaff where the resident will be trained. There will be opportunities to travel to NCHC satellite clinics. To meet the community’s needs, the resident is required to have longitudinal rotations in the areas of:
The resident will also be exposed to pharmacy management and financial aspects of pharmacy operation, financial justification for new pharmacy services, learn to develop a collaborative practice, participate in Patient Centered Medical Home (PCMH) and develop patient care in a FQHC community healthcare clinic.
Resident will be required to participate in distribution component (staffing) at North Country Pharmacy at least 2 days per week. This experience will expose resident to variety of medications, combination of medications and disease states. Resident will gain experience with pharmacy software Liberty, ScriptPro, telepharmacy, patient counseling, script verification, quality checks & improvement, communication skills, time-management and pharmacy workflow. This resident will have opportunities to participate in satellite pharmacies as well.
Resident will be required to complete residency project under RPD and preceptor guidance. This project may be a research project, continuous quality improvement project or medication usage evaluation. Resident may choose any project, in conjunction with residency director and preceptors, that entails the following criteria:
Additionally, medical providers may request resident to research drug information (DI).
Resident will have opportunities for didactics with patients, medical staff, pharmacy interns and medical students in areas of diabetes management, anticoagulation and general pharmacy services. These educational experiences will be one-on-one and in groups of classroom setting. The program also provides a teaching certificate.
January 5, 2018
Please Send All Correspondence to
2920 N. 4th Street
Flagstaff, AZ 86004
For more information call: 928.522.9572
*This residency site agrees that no person at this site will solicit, accept, or use any ranking-related information from any residency applicant.
by lore m. dickey, PhD Dr. lore m. dickey is a behavioral health consultant at North Country HealthCare’s Flagstaff 4th Street location. Without excep …
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