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HealthPartners, a New Approach to Health

January 1, 2016 by Katie Brock

Key Takeaways

So What?
Now What?

“Too often, my patients do not have money to buy their medications, do not have the glasses they need to read the directions on their bottles or don’t have a way to keep themselves warm over the winter. Regardless of what I do in the exam room, these patients are unable to improve their health because of the social factors surrounding their lives,” says Dr. Shipra Bansal, a family physician at North Country HealthCare. 

In fact, this is a concern that is being echoed across the country.  In a 2011 survey of primary care doctors across the US, the Robert Wood Johnson Foundation said that 80% of respondents felt unmet social needs were a large obstacle to healthy outcomes.  Interestingly, 80% of respondents also said they didn’t feel equipped to address these social barriers.

As a solution, North Country HealthCare has introduced HealthPartners, a new program designed to help patients overcome these hurdles to health.  Any North Country patient can now visit the help desk where a trained volunteer will be available to help connect patients to basic social needs such as food, childcare or wood for heat.  “When my patients have adequate heating and improved nutrition, they are less likely to come in sick,” says Dr. Bansal.

The HealthPartners desk is located in the front check-in area of North Country and is staffed 9-5 Monday-Friday.  Interns are NAU health professions students.  As a collaborator, NAU will be providing fieldwork and capstone credit to participating students.

In addition to using a resource database, students will also be able to help patients fill out any needed paperwork, make appropriate appointments and help direct patients with transportation needs.  “The idea is to minimize the difficulties that prevent patients from accessing services by providing a warm hand-off,” says Beth Otterstein, program coordinator.

In addition to providing services to patients, this program also hopes to help health professions students develop skills in identifying and addressing cases of unmet social needs.  “Currently, social determinants are glossed over in medical training,” say Dr. Bansal.  “This leaves professionals with few skills to deal with real life situations adequately.  We hope to improve student education and future care through HealthPartners”.

Some larger cities from Los Angeles to Boston have successfully implemented similar programs in order to improve health.  Flagstaff already has an impressive range of health services for its size.  With HealthPartners, we are on the cutting edge of finding low-cost health solutions for patients.

For more information about HealthPartners, call 928.522.9400.

Categories: Health Tips

2 responses to “HealthPartners, a New Approach to Health”

  1. Dear Katie,
    I think the HealthPartners program you are initiating at North Country Health Care is fantastic. Sun Sounds would like to support your efforts. Our non-profit organization is a great resource for community members with vision loss or print disability. I would like to know if we could schedule a time when I could come and give a short informative talk for your staff about what we do and how we can be a valuable resource for your clients. Sun Sounds of Arizona in Flagstaff is supported by more than 50 volunteers and we do not charge listeners. We estimate that our service only reaches one in four people who could benefit from it. We depend on people in positions such as caretaker and healthcare to communicate to those with vision loss about our free service.

    Please let me know when a good time would be for us to come talk with your staff so we can reach more listeners.

    -Thank you

    • Good Morning Jennifer,

      I will share your contact information with our HealthPartners team. Thank you for reaching out to us!

      Best regards,

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